Privacy Policies
Information Collection
Information Usage
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Information Protection
Cookie Usage
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
Third-Party Disclosure
Third-Party Links
Google AdSense
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
CalOPPA (California Online Privacy Protection Act)
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
- On our Privacy Policy Page
- By logging in to your account
How does our site handle Do Not Track signals?
Does our site allow third-party behavioral tracking?
COPPA (Children Online Privacy Protection Act)
Fair Information Practices
- We will notify you via email
- Within 7 business days
CAN SPAM Act
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@direct2feet.com and we will promptly remove you from ALL correspondence.
- Follow the instructions at the bottom of each email.
D2F Loyalty Rewards
Customers may create a Single Account. D2F Holdings LLC reserves the right to Inspect and/or Audit Customer Accounts at any time in order to, amongst many reasons, protect and enforce against policy breaches. The results of Customer Account Inspections and/or Audits may result in Customer Account termination with, or without, warning. Abuse of the Single Account Policy is strictly prohibited.
# Single Account Policy
Customers are only allowed to have one account to earn and/or redeem points. Creating multiple accounts to receive Loyalty Points to use against purchases and/or shipping is strictly prohibited. Abuse of this policy will result in termination of duplicate accounts, cancellation of points, or cancellation of orders that points are redeemed against with, or without, notice.
# What are Loyalty Rewards?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
# Who can join?
Anyone with an account is automatically enrolled.
# How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.
# How do I view my point balance?
Your point balance is on every page in the top bar.
# How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
# Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
# What do the 'Approved', 'Pending' and 'Cancelled' statuses mean?
- **Approved**
- These points can be redeemed on rewards immediately.
- **Pending**
- These points are need to be verified before you can redeem them. This typically applies to purchases and referrals.
- **Cancelled**
- These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
# What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
# Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase, or abuse of the Single Account Policy was determined.
# I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. In some instances, points may be subject to a waiting period.
# Can I use my points during checkout?
Please redeem your points from the product page for use against products. Points redeemed against shipping can be applied during checkout.
# How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
# What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
# Where can I report a problem or give feedback?
Please use our normal contact details: Contact Us
Our Contact Information
Wilmington, DE 19808